Frequently Asked Questions
Terms & Conditions
By placing your order on our website, you’re agreeing to our Terms & Conditions
Before you’re able to place an order, you are prompted to read and agree to them.
- Placing an order: After you’ve placed your order you’ve entered an agreement and payment is due.
- Cancellations: After your ordered has the status ‘processing’ we can no longer cancel your order. You can view this in your account.
- Pre-orders: Need to be paid upfront and can only be cancelled within 14 days. After this, it is not possible to cancel your pre-order.
- Returns: Please read our return policy here.
- Damages: Please report damages here, within 5 days.
We are from The Netherlands. Our warehouse is located on Agriport in Noord Holland and we ship with PostNL.
We know Funko Pop collectors through and through. We pack our Funko Pop! in bubblewrap, use extra padding and ship in sturdy boxes. Despite our best efforts it can happen that the Funko Pop! box you receive isn’t in pristine condition.
Funko’s official view is that the boxes are simply there to help us retailers display the products. They encourage you to display the Pop outside of the box and recycle the packaging (box and insert).
The Funko Pop are mass produced and variations in paint and shape are possible. They are intended as an affordable item, that represents your favourite character. If you desire a higher quality product, we would like to refer you to Iron Studios, First 4 Figures, SideShow, Prime 1 Studio, The Noble Collection, etc.
All our dates on pre-order are estimates. We cannot guarantee this. If delivery of your pre-order is postponed, you’ll receive a message concerning your pre-order with a new estimated release date.
It can happen that a date gets pushed back more than once. We have no control over this, as we rely on our suppliers. You can always check the latest ETA (Estimated Time of Arrival) in your account under pre-orders.
We offer the following payment methods:
- Direct bank transfer (order get shipped after we receive your payment)
- MisterCash / Bancontact
- Visa and Mastercard
- PayPal (+3% PayPal fees)